Service Advisor


Job Description

Numer of Require: One (1)

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and
services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs
• Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs
for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person
interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for
customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to repair
• Liaises with technicians about parts ordering to ensure requisite parts are available when the vehicle
repairs require them and communicate any time restrictions to customers in a timely manner
• Processes customer payments
• Demonstrates extensive knowledge of service department
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases
• Maintaining positive customer relationships to ensure repeat business
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Other Specifications

• Minimum 10+2 or Diploma in Mechanical Engineering
• Minimum one-year experience in a related field.
• Can work in pressure
• Knowledge of MS package


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